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Home | Frequently Asked Questions | I made a withdrawal at an ATM with my debit card and the funds were not dispersed. How should I proceed?

General Inquiries

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I made a withdrawal at an ATM with my debit card and the funds were not dispersed. How should I proceed?

If you made a withdrawal at an ATM with your debit card and the funds were not dispersed, please contact BB Americas Bank Client Services and choose the “report fraud” option in the debit card menu.

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